Policies

CANCELATION AND RESCHEDULING POLICY: We understand that situations arise in which you must cancel your appointment. However, we require 24 hour advance notice in order to cancel or reschedule any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 hour window are subject to a 100% service charge for each service. This policy also applies to same day appointments, gift card and promotional holders. 

OTHER POLICIES: We do our very best to always be on time and accommodate most situations however, if you arrive late, your session may be shortened in order to be on time for others whose appointments follow yours. Please note that we have a 15 minutes late policy. Arriving 15 minutes after your appointment will be considered a no-show. As a courtesy and consideration to your Esthetician and other clients, please plan accordingly and be on time. Refund Policy: The services we offer are considered cosmetic and voluntary by the client. Our operators have extensive training, licenses and certifications in order to service our clients. We do not offer refunds on our services and we will accept barely used products for in-store credit only. An exception to this policy is allergic reaction which will have to be determined and proven by a doctor or an examination by us within 24-48 hours.

Child Policy: Children are welcome with appointments and should not be present unless for a scheduled appointment. This policy is for the safety of all and the consideration of other clients.

Personal Items Policy: We are not responsible for damage to personal belongings and items lost or left behind. Thank you for your cooperation and understanding.